Friday, 18 September 2009


I mentioned that my inverter had stopped working and had been dispatched back to Sterling Power Products on Monday. Well today a package arrived and it was a brand new inverter. I sent a 2500W old style model and received back a 2700W brand new model worth around £500 smackers and I didn't even send proof of purchase. How's that for service. Absolutely incredible. I was expecting to have to ring them up, send several emails, write threatening letters and then get a solicitor involved before getting the thing back but here it is, five days later with inverter power again. I know that there are those who will say, "well it shouldn't have gone wrong in the first place." But they don't live in the real world.

This is all a bit of a hash up at the minute
but I will fit it all properly tomorrow.

Mr Charles Sterling, I doff my hat to you sir, for you are the king of customer service. I doff my hat to only one or two people every ten years and this is most definitely one of the best. You may have guessed, I am flabbergasted. Lisa is quite impressed as well. It's after eight and the engine is still running as the batteries are still on their last legs, but who cares, I have an inverter. The only problem I can see with it is that it has no battery level indicator. I'll get myself a Smartguage. I've always wanted one.

If only I can get my bank to give me the same level of customer satisfaction. Fat chance.

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